Refund policy

At North Common, we stand behind the quality of every product we ship and want you to feel confident trying our products.

30-Day Satisfaction Guarantee

If you've purchased a North Common product and are not satisfied with your experience, contact us within 30 days of delivery at info@northcommon.ca. We'll review the situation and work with you to make it right, which may include a replacement, store credit, or refund at our discretion.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@northcommon.ca. We will resolve the issue as quickly as possible.

Returns

Due to the nature of personal care products, we cannot accept returns of opened or used items.

Unused and unopened products may be returned within 14 days of delivery, provided they are in their original packaging and in the same condition they were received.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Please contact info@northcommon.ca before sending any items back.

Refunds

Refunds approved under our Satisfaction Guarantee or Return Policy will be issued to the original payment method. Once a returned item has been received and inspected, approved refunds will be processed within a reasonable timeframe.